Helpdesk
Modern IT support for small and mid-sized teams.
Ticketing, asset tracking, and AI-assisted triage in one calm, offline-first workspace. Demo live; full launch this quarter at help.cirroapp.com.
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What's inside
Built for the helpdesk that's actually one person on Slack.
Most IT helpdesk software was designed for the enterprise — heavy, billed per agent, configured by an admin team that already exists. We built the opposite. Calm by default, opinionated where it helps, and shipped with a working demo you can poke at right now.
SLA-aware ticket queue
Status workflow, priority matrix from urgency × impact, per-org ticket numbering, and SLA timers that turn red before they breach.
Asset tracking, treated as a peer
Every laptop, monitor, server, license, and peripheral gets a tag, status, owner, and location. Open a ticket against an asset and see its full history forever.
AI-assisted triage
A small heuristic engine reads each new ticket and suggests category, priority, and a routing target — with a confidence score, a one-line rationale, and one-tap apply.
Offline-first PWA
Agents on-site keep working through dead zones. Tickets, comments, and asset edits sync the moment the bars come back. Installs to home screen on iOS and Android.
Microsoft Entra SSO, per-org
Native Microsoft sign-in scoped to your Entra tenant. JIT user provisioning, allowed-domain enforcement, optional SSO-only mode for security-conscious orgs.
Role-aware by design
Five roles — super admin, admin, agent, end user, viewer. End users see their tickets, agents work the queue, admins manage everything. Firestore rules enforce it.
Who it's for
Teams running IT without an IT department.
- Internal IT teams at small and mid-sized companies
- Managed service providers (MSPs) running multiple client sites
- Office and operations leads doubling as the IT contact
- Any team that's outgrown a shared inbox plus an asset spreadsheet
Want to try it early?
Beta access opens this quarter at help.cirroapp.com. Tell us about your team and we'll line up a walkthrough plus an early invite.